At Rainstone FX Limited, we respect your privacy and are committed to protecting your personal information. This Privacy Notice explains what personal data we collect, how we use it, how we keep it safe and the rights you have in relation to your information.
By using our website or services, you agree to the way we collect and use your personal data as described in this notice.
1. Who we are
Rainstone FX Limited
Registered in England and Wales under company number: 17194902
Registered office: 16a Orsett Road, Grays, England, RM17 5DL
For any questions about this Privacy Notice or how we handle your personal data, please contact us:
Email: info@rainstonefx.co.uk
Telephone: 020 3038 2702
Postal address: 16a Orsett Road, Grays, England, RM17 5DL
2. What is personal data?
Personal data means any information that can identify you as an individual. This may include your name, contact details, date of birth, identification documents, payment details, account information or online identifiers.
3. What information we collect
We may collect the following types of personal data:
- Name, title, date of birth and contact details
- Email address and telephone number
- Proof of identity and address, such as passport, driving licence or utility bill
- Bank account and payment details
- Business information, including company name and business activity
- Details of beneficiaries or payees you ask us to make payments to
- Transaction details, including payment amounts, currencies and locations
- Website, enquiry and communication records
- Marketing preferences
We do not knowingly collect personal data from children.
4. How we collect your information
We may collect personal data when you:
- Visit our website
- Make an enquiry
- Open an account
- Use our FX or international payment services
- Contact us by phone, email, post or in person
- Sign up to receive updates or marketing
- Attend a webinar or event
- Are referred to us by a partner or third party
- Make a complaint or raise a query
We may also receive information from third parties where you have given them permission to share it with us.
5. How we use your personal data
We use your personal data to:
- Provide our foreign exchange and international payment services
- Open and manage your account
- Verify your identity and complete compliance checks
- Process payments and currency transactions
- Respond to enquiries, issues and complaints
- Meet legal and regulatory obligations
- Improve our products, services and customer experience
- Provide relevant market updates or marketing, where you have agreed to receive them
- Train our team and monitor service quality
- Prevent fraud, financial crime and misuse of our services
We will only use your personal data where we have a lawful reason to do so.
6. Our lawful basis for using your data
We may process your personal data under one or more of the following lawful bases:
Performance of a contract
To provide the services you have requested from us.
Legal obligation
To comply with laws, regulations, anti-money laundering checks and financial crime requirements.
Legitimate interests
To run our business, improve our services, support customers and protect against fraud.
Consent
Where you have given us permission, such as for certain marketing communications.
You can withdraw your consent to marketing at any time.
7. How long we keep your data
We will only keep your personal data for as long as necessary.
Where required by law or regulation, including anti-money laundering rules, we may keep certain personal data for up to six years after your relationship with us ends.
After this period, your data will either be securely deleted, anonymised or made inaccessible unless we have a lawful reason to retain it for longer.
8. How we protect your data
We take the security of your personal data seriously and use appropriate measures to protect it from loss, misuse, unauthorised access or disclosure.
This includes:
- Limiting access to staff and third parties who need it
- Using secure systems and processes
- Applying confidentiality obligations
- Maintaining procedures for handling data breaches
- Working with trusted service providers and regulated partners
9. Who we share your data with
We may share your personal data with trusted third parties where necessary to provide our services or meet our legal obligations. This may include:
- FCA-regulated e-money and payment partners
- Banks and financial institutions
- Compliance and identity verification providers
- Technology and system providers
- Professional advisers, including lawyers, accountants and auditors
- Marketing and communication providers
- Regulators, public authorities or law enforcement bodies where required
- Referral partners, where relevant and lawful
We will only share your personal data where there is a valid reason to do so.
10. International transfers
Some of our service providers or partners may process personal data outside the UK or European Economic Area.
Where this happens, we will take appropriate steps to ensure your personal data remains protected in line with applicable data protection laws.
11. Your rights
Under data protection law, you have rights in relation to your personal data. These may include the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal data in certain circumstances
- Ask us to restrict how we use your data
- Object to certain types of processing
- Withdraw consent where we rely on consent
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us using the details in this Privacy Notice.
12. Accessing your personal data
You can request a copy of the personal data we hold about you. This is known as a subject access request.
Please send any requests to:
Email: info@rainstonefx.co.uk
We will usually respond within one month. If your request is complex, we may need more time, but we will keep you updated.
13. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve your concern.
You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator.
14. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our business, services or legal obligations.
Any updates will be published on our website.
Last updated: 05/05/2026